Returns & Exchanges

At FNIRSI Official Store, we stand behind the quality of our electronic test and measurement tools with a customer-friendly 30-day return policy. If you are not completely satisfied with your purchase, we offer a streamlined process to ensure a hassle-free return or exchange.

1

Initiate a Request

Contact our support team within 30 days of delivery with your order number and a brief explanation for the return or exchange.

2

Technical Assessment

For defective electronics, provide clear photos or videos of the issue for our engineers to review and authorize the return.

3

Secure Packaging

Pack the device in its original anti-static packaging with all included probes, cables, and manuals to prevent damage during transit.

4

Refund Processing

Once our technicians inspect the returned item, we will process your refund or ship your replacement unit within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing