Frequently Asked Questions

Everything you need to know about your FNIRSI professional tools and orders.

What kind of warranty comes with FNIRSI products?

All FNIRSI official products come with a standard 12-month warranty covering manufacturing defects and hardware failures under normal usage conditions.

Do you provide international shipping?

Yes, we ship our precision electronics worldwide. Delivery times typically range from 7 to 15 business days depending on your location and selected shipping method.

Where can I download the latest firmware and software for my device?

You can access the latest firmware updates, PC software, and user manuals directly from the 'Download' section on our official website to ensure your equipment is up to date.

What is your return policy for electronic tools?

We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

Are the products sold here genuine FNIRSI brand?

Yes, this is the FNIRSI Official Store. All products are 100% authentic, shipped directly from our factory, and eligible for official technical support.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment providers to ensure a secure checkout process.